Shipping Information

We ship Monday through Wednesday and our packages are delivered Tuesday through
Friday—depending on the shipping destination, shipping method, and day and time of checkout. (We don’t deliver Sunday or Monday.)

SERVICE AREA


We ship Hardscoop to all U.S. states and the District of Columbia with the exception of Alabama, Mississippi, Utah, Arizona, Rhode Island, Alaska, and Hawaii, due to strict alcohol delivery restrictions in these states.

If you provide a shipping address that is one of these states, we regret that we will have to cancel your order. 



Orders cannot be shipped to P.O. Boxes
.

Signature Required



You must be 21 years of age or older to purchase Hardscoop, and you must be available to sign for the package when delivered.

Anyone under the age of 21 is strictly forbidden to order, purchase, or accept delivery of Hardscoop.



We offer flat-rate shipping based on the zip code of your shipping destination -within the United States.


Shipping cost $16.00 to these states:


CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA,
MA, MD, ME, MI, MN, MO, NC, NH, NJ,
NY, OH, OK, PA, SC, TN, VA, VT, WI, WV



Shipping cost $23.00 to these states:


ND, NE, SD, TX, CA, CO, ID, MT, NM, NV, OR, WA, WY



THE SCIENCE


We pack frozen goods in an insulated shipping box with enough dry ice to
 keep the contents perfectly frozen well into the evening of the delivery date. It
 gets colder inside that box than it does in your freezer: -109.3°F.

Do Not 
handle the dry ice. Follow the directions in box.



ORDER TRACKING



You will receive an email notification with tracking number when your order 
ships.



TRANSIT TIME



No frozen goods will be in transit more than 48 hours.



SHIPPING & ORDER PROCESSING

Orders are shipped Monday through Wednesday; we do not ship on Thursday and Fridays for arrival during the weekend, or on holidays. When your order is shipped, you will receive an email with a tracking number
 and estimated delivery date.


A signature is required upon delivery since our products contains alcohol.


Please confirm someone 21+ will be home to receive the package, especially 
if you’re sending the ice cream as a gift!


Shipments are packed in an insulated cooler box with dry ice to keep the ice
cream frozen for the transit period. Please use caution when unpacking and
don't handle dry ice with bare hands. Instead, leave it in the cooler and allow it
 to evaporate.


Weather and unforeseen circumstances can delay shipments. We strongly
recommend that you schedule your order to arrive at least 1 business day
 before your desired usage date to allow for any delays.


Hardscoop is not responsible for delays in delivery times due to incorrect or
incomplete addresses.


Shipments that are returned or require rerouting due to incorrect addresses 
will be subject to additional charges for reshipment.


A signature is required upon delivery since our products contain alcohol.
 Shipments that are returned because someone 21+ is not available to sign
 will be subject to additional charges for reshipment.



It is the customer's responsibility to ensure that the contents of the package
are stored in a freezer promptly after delivery.


Estimated delivery timelines do not take unexpected weather or operational
delays into consideration, which may affect shipping and arrival dates.
HardScoop is not responsible for delays due to weather conditions or other
natural causes beyond our control.


CANCELLATION // REFUND POLICY

ALL SALES ARE FINAL. NO REFUNDS. There are no returns, modifications,
or cancellations allowed on any order once it has shipped. Sale and Shipping
charges will not be refunded for late deliveries in the event the business is
closed or if the recipient is not available to receive the package when
 delivered or, for any reason, an order that has been attempted for delivery
 and then returned or declined by the buyer or recipient, which includes failed
 delivery because of adult signature not available or claimed within the allotted
 time provided by the shipping carrier.


CONTACT


Please email info@hardscoop.com with any questions or
 concerns and a representative from our customer service team will get back to
 you as soon as possible!